Last updated: July 23, 2026

Shipping destinations

We currently ship only to the 48 contiguous United States and Washington, D.C. We do not ship to Alaska, Hawaii, Guam, Puerto Rico, the U.S. Virgin Islands, American Samoa, the Northern Mariana Islands, other U.S. territories or associated states, or military/Armed Forces addresses.

Where orders ship from

Orders currently ship from our fulfillment facility in Jurupa Valley, California 91752. This fulfillment location may differ from our business or returns address.

Order processing

Orders are normally processed within 1 business day after order confirmation. Business days do not include weekends or U.S. federal holidays.

Shipping service and cost

Eligible orders are currently shipped using FedEx Home Delivery. Standard shipping to eligible destinations is free. Available methods and final rates are displayed at checkout based on the destination address.

Delivery estimates and tracking

Transit time depends on the destination and current carrier conditions. Any delivery date shown at checkout or in FedEx tracking is an estimate, not a guarantee, and may change after shipment. Transit begins when FedEx accepts the package. Tracking information is sent using the contact details supplied at checkout.

Address changes, delays, loss and damage

Contact us as soon as possible if a shipping address needs to be changed. We cannot guarantee an address change after fulfillment has begun. If tracking shows a material delay, loss, or delivery problem, or if an item arrives damaged, contact us at hi@trovtravel.com so we can review the carrier status and help resolve the issue.

Returns and return shipping

Return eligibility is governed by our Refund Policy. For an approved return, Trov provides a prepaid return shipping label electronically. Trov covers the return shipping cost for eligible undamaged returns made for ordinary reasons, as well as approved returns involving a defective, damaged, or incorrect item.

The return label must be printed and attached to the package before drop-off. If you cannot print the label, contact us before shipping so we can discuss available options; printing availability at carrier locations varies. Items sent without prior return approval may not be accepted.

Contact

Questions about shipping or returns can be sent to hi@trovtravel.com.